Debt Collection Procedures
The debt collection process at Americanos Debt Collection Management (ACM limited) is unique, resulting in an impressive success rate. As we do not earn a fee unless we collect, we have focused on developing the most successful collection process, analysis and techniques to maximize the recovery and the fee we earn from each viable claim. We use the latest state of the art debt management software to assist us in our tasks. Our debt collectors have 20+ years of collection and business experience, with advanced legal and finance background. We purposefully concentrate on commercial collections, which enables us to successfully implement our unique process at extremely competitive contingency rates.
The key to our success is our approach. Simple, clear and straightforward procedures. Our expert staff implement our procedures with professionalism and perseverance to attain the target, which is
Americanos Debt Collection Management (ACM limited)
Review information from client
Analyze & Develop Plan
Call plus mail, fax & email
Get debtor talking
Listen, probe, understand
Negotiate to Success
Collect & Remit
All our efforts under our in-house law firm name
Regular update of client
Large Claim Expertise
Our staff are personally assigned to handle all large debt collection matters.
Debt Collection Process
Our debt collection effort starts with verifying the contact information provided by our clients and gathering additional information on the business to be used by the debt collector. We email, fax and mail a short demand letter to the debtor typically within one business day of receiving a claim by our in-house law firm. However, the primary communication method in our debt collection process is the telephone augmented by e-mail as appropriate.
When we can get the debtor on the phone, we find out through a series of questions what the real reason is for unpaid bills. Determining the real reason can have a dramatic impact on the approach the debt collector will use. Just simply demanding the money typically does not work. This often means getting a solid understanding of the debtor’s business, current business prospects, working capital position, secured debts, personal guarantees, etc. Once we have this information and we understand why they aren’t paying, we can come up with a strategy to get as much money as possible as quickly as possible.
During the debt collection process, we may make dozens of phone calls. We are persistent and relentless. There are situations where we will call several times a day, from
The secret of our high level of success is our custom of visiting the debtor personally and exhausting the possibilities of an amicable solution before advising the client to proceed with legal action.
We guarantee that a site visit will be made to the debtor’s premises free of charge within 48 hours if situated in Athens or Thessaloniki – Greece; Istanbul – Turkey; or Cyprus.
We can also provide scheduled visits in Morocco, Tunisia, Saudi Arabia, UAE, and other areas of the Middle East and North Africa.
Personal visits are instrumental in the collection procedure and achieve very
Call Us Now!
Tel: +357 22 46 55 00
Fax: +357 22 33 85 00
Visit Our Office!
- 12, Demostheni Severi Av.
Office 601, 6th Floor 1080 Nicosia, Cyprus
- 4 Valaoritou Street,
1st Floor, Kolonaki, 10671, Athens, Greece